CUSTOMER CARE

At Peggy Playtime, we believe in putting our customers first. Our customer care policy is built on trust, understanding, and a commitment to exceed expectations. We aim to ensure that every experience with Stellar Store feels personal, pleasant, and exceptional.

I. Our Promise:

Understanding Needs: Our associates are trained to listen actively and understand your needs before offering a solution.
Transparent Communication: We promise to provide clear and open communication about our products, services, and policies.
Prompt Response: Any queries or complaints will receive a response within 24 hours, either through a resolution or an update on the status of the issue.

STORE POLICIES

Thank you for choosing Peggy Playtime. We pride ourselves on the unique quality of our products and strive to provide the best service to our customers. Please familiarize yourself with our store policies to ensure a seamless shopping experience:

Hand-Painted Products:
- Each of our products is hand-painted with utmost care and precision. Due to the artisan nature of the process, slight variations in design, color, and patterns might occur from one product to another. These minor variations are a testament to the uniqueness of each piece and should not be considered as defects.
Custom Order Requests:
- We gladly accept custom order requests. If you wish to have a product customized to your preference, please contact us directly via email or send us a message on our Facebook or Instagram pages.
- Ensure that all custom order details and requests are communicated to us within 24 hours of your initial purchase or inquiry. Failure to communicate your customization preferences after the order is placed may result in the default sets being delivered.
- We prioritize clear communication with our customers, so kindly be prompt and precise with your custom requests to ensure satisfactory service.
Safety Precaution:
- Our products are designed with great attention to detail and quality. However, they may contain small parts or materials that could pose a choking hazard.
- For the safety of young ones, we strongly advise that our products are not suitable for children under 3 years of age. We urge parents and guardians to exercise caution and supervise children while interacting with our products.

Your understanding and adherence to these policies are greatly appreciated. Our team is here to assist you should you have any questions or concerns. Thank you for supporting our craft and vision. Happy shopping!

PRIVACY & SAFETY

At Peggy Playtime we deeply value the trust our customers place in us. Your privacy and the security of your personal data are not just an obligation, but a cornerstone of our relationship with you.

I. Data Collection:

What we collect: We only collect essential information necessary for the successful processing of your orders and to provide a personalized shopping experience. This includes your name, address, contact details, and payment information.
How we collect: Data is acquired directly from our customers during the checkout process, and indirectly through cookies when you browse our website, with your consent.

II. Data Usage:

Service Enhancement: We use your data to improve our services, tailoring your shopping experience to your preferences.
Communication: With your permission, we might send you occasional newsletters, promotional offers, and service updates.
Please note that we use Shopify and Wix as part of how we process orders and payments. Thus the may collect the following information

Name, shipping, and billing address
Payment details (though Shopify doesn't store full credit card numbers)
Email address and phone number
Browsing behavior, such as products viewed or added to cart
IP address and device data
Other relevant data for completing the transaction and after-sales service.

The may use the data for the following:

Order Processing: To process orders, shipping, and returns.
Communication: To communicate with merchants about their account and with customers regarding their order or inquiries.
Enhancing Services: To enhance the user experience on the platform.
Legal Reasons: To comply with legal obligations or in the context of a legal dispute.

For the most current and detailed information regarding how Shopify and Wix handles user information, you should refer directly to Shopify's official Privacy Policy on their website.

III. Data Protection:

Secure Infrastructure: We employ state-of-the-art encryption techniques and robust cybersecurity protocols to safeguard your information.
Limited Access: Only authorized personnel have access to your personal data, and they are regularly trained in best data-handling practices.

IV. Cookies and Tracking:

Purpose: Cookies help us understand user preferences, optimize the user experience, and display relevant content.
Control: You have the option to disable cookies or set preferences through your browser settings.

V. Third-party Links:

While we strive to offer valuable external resources, third-party websites linked from our site have their own privacy policies. We encourage you to review their policies when visiting.

VI. User Rights:

Access and Correction: You have the right to access your data, correct any inaccuracies, or update information.
Data Deletion: Upon request, we will promptly delete your account and associated data.

VII. Changes to this Policy:

We may occasionally update our privacy policy to reflect new practices or regulations. Any changes will be communicated via our website or email.

VIII. Queries and Feedback:

We are open to feedback and queries about our privacy practices. Feel free to contact our dedicated customer service team for any clarifications.

Conclusion:

Trust is a two-way street. At Peggy Playtime, we are committed to walking the extra mile to uphold the safety and privacy of our cherished customers.

WHOLESALE INQUIRIES

1. Introduction:

At Peggy Playtime, we are committed to establishing and maintaining strong partnerships with our wholesale clients. This policy outlines our terms and conditions for all wholesale relationships, ensuring clarity and mutual benefit.

2. Eligibility:

To qualify for wholesale purchasing, the interested party must:

Have a registered business with a valid Tax ID or equivalent documentation in their respective country.
Intend to sell Peggy Playtime products in a retail setting and not for personal use.

3. Minimum Order Quantity (MOQ):

The MOQ for initial orders is 10 units per product.
Reorders have a MOQ of 5 units per product.

4. Pricing & Payments:

Wholesale prices are 20% off the suggested retail price.
Prices are subject to change without prior notice.
All orders must be prepaid via wire transfer, credit card, or PayPal. We do not offer terms or credit accounts.

5. Ordering & Lead Time:

Orders can be placed via email or phone.
Lead times vary based on the product and order size. Generally, please allow 2-4 weeks for order fulfillment.

6. Shipping:

Shipping costs are the responsibility of the buyer.
Orders are shipped via our standard courier unless otherwise specified.
Peggy Playtime is not responsible for any customs duties or taxes for international shipments.

7. Returns & Damages:

Claims for damaged or defective items must be submitted within 7 days of receiving the goods.
Return of unsold products is not permitted without prior approval.
A 15% restocking fee applies to approved returns.

8. Marketing & Branding:

Wholesale partners are allowed to use Peggy Playtime branding and marketing materials. However, any alteration to such materials needs prior approval.
Reselling our products under a different brand name or misrepresenting them is strictly prohibited.

9. Exclusivity:

Exclusivity agreements, if needed, can be discussed separately. They are not automatically granted with the first order.

10. Termination:

Either party can terminate the wholesale relationship with a 30-day written notice.
In case of any policy breach by the buyer, Peggy Playtime reserves the right to terminate the relationship immediately.

11. Changes to the Policy:

Peggy Playtime. reserves the right to update or modify this wholesale policy at any time. Existing orders will be honored under the policy in place at the time of the order.

12. Contact & Support:

For any questions, clarifications, or support needs, please contact our dedicated wholesale team at peggyplaytime@gmail.com

Conclusion:

We value our wholesale partners and are committed to fostering transparent and beneficial relationships. We thank you for your interest and look forward to a successful partnership.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments