SHIPPING POLICY

Shipping Policy

Thank you for shopping at Peggy Playtime. To ensure transparency and convenience throughout your shopping experience, kindly review our shipping policy outlined below:

Standard Shipping:

• Standard shipping costs are automatically included in the final checkout price for your convenience.

• Orders are generally processed and dispatched within 2-8 business days (excluding weekends and holidays) after payment confirmation.

• Standard shipping usually takes around 2-8 business days for delivery, depending on your location. Please understand that delivery times can vary based on specific destinations.

Express Shipping:

• Express shipping is NOT available as a standard option at checkout. If you need express shipping, please contact us directly either through our Facebook or Instagram pages or by emailing us BEFORE placing your order.

• We recognize the importance of timely deliveries for urgent orders and will strive to accommodate your express shipping requests promptly.

Local Delivery:

• We're pleased to offer local delivery for customers within a 5km radius of our business.

• If your address falls within this range, the local delivery option will appear during checkout.

• If you believe you qualify for local delivery but this option isn't displaying at checkout, kindly reach out to us before finalizing your order. We're here to help and ensure that you receive the best service possible.

Order Tracking:

• All orders, regardless of shipping method, will come with tracking information. Upon dispatch, you'll receive a confirmation email containing a tracking number, allowing you to monitor your order's journey.

Shipping Restrictions:

• Currently, we ship to Australia and New Zealand.

• Ensure the shipping address provided at checkout is accurate and complete. We cannot be responsible for delivery issues arising from incorrect or incomplete address details.

Questions or Concerns?

If you have any doubts or require further information regarding our shipping methods, please don't hesitate to contact our customer support team. Your satisfaction and understanding are our top priorities.

We value your trust and business and strive to meet your expectations every step of the way.

At Peggy Playtime, we are committed to ensuring that our customers are satisfied with their purchases. We understand that sometimes things might not go as planned, and we are here to help. Below is our returns and exchange policy for your convenience:

1. Damaged Items:

   • If your item arrives damaged during shipping, please contact us immediately.

   • We require photographic proof of the damage to process a return or exchange. Kindly email us the photographs along with a brief description of the issue.

   • Claims for damaged items must be made within 30 days of receiving your order. Items reported after this timeframe might not be eligible for return or exchange.

2. Exchanges:

   • If you wish to exchange an item due to damage or if you want to swap for a different set, we are happy to accommodate your request.

   • Please note that for any exchanges, additional shipping costs will be your responsibility. We will provide a shipping quote for your approval before proceeding with the exchange process.

   • Items intended for exchange must be returned in their original condition and packaging.

3. Return Process:

   • Kindly reach out to us via email, detailing the reason for the return and any relevant photos or information.

   • Once approved, we will provide you with instructions on how to return the item and the next steps to either refund or exchange.

4. Refunds:

   • Upon receipt and inspection of the returned item, if the damage claim is verified, we will process a refund to the original payment method. The refund amount will include the item's cost but exclude any shipping fees.

5. Exchange Process:

   • If you opt for an exchange, we will guide you through the process and inform you of any additional costs or steps required.

6. Shipping Costs for Returns:

   • Shipping costs for returning damaged items will be covered by us. However, for exchanges where items aren't damaged (e.g., swapping a set), the return shipping and any additional shipping costs will be borne by the customer.

Your trust and satisfaction are of paramount importance to us. If you have any further questions or concerns regarding our return and exchange policy, please don't hesitate to contact us. We're here to assist you every step of the way.